More and more consumers are turning to their smartphones and mobile devices to help them find nearby businesses and make purchases. In fact, 50 percent of people who make local...
"The customer is always right." Despite this universal tenet of customer service, the truth is, making customers happy is not the result of a one-size-fits-all approach.
Potatoes are cheap to buy and profitable to sell -- and they're quickly climbing the trendy food ladder.
Ten entrepreneurs share the events that have actually helped them connect with new clients.
They’re the clients you love to work with because they pay on time, compliment your work and amplify the creative energy. There’s just one problem: They also take a ton of your...
Consumers in the digital age expect options when they shop, and if you're not offering those choices, your customers may pass you by for a more tech-savvy competitor.
Do online distractions validate all the naysayers who claim that entrepreneurs shouldn’t be on social media?
Customer loyalty in the travel industry is not what it used to be. With increased transparency on comparative prices and easier access to booking tools, travelers are...
It can happen to any business of any size: A customer isn't happy with your product or service and decides to express his or her displeasure, and once this happens, it's pretty...
While it may get under the skin of your competitors, guerrilla marketing has the potential to pay off in a big way.
Eleven entrepreneurs share their top tips for keeping customers happy.
Today, a growing number of companies are choosing a more seamless, natural approach by creating and running aptly named 'native ads.'
Organizations with great customer relationships are able to grow their businesses without gimmicks, fee cuts or special treatment. You have to be good at what you do, of...
New Twitter ad campaigns are helping small businesses get the most bang for their buck.
Being a customer service representative in the digital age is both a blessing and a curse.