You’ve built a great product and created an awesome website to represent it. You even offer phenomenal support when users need help. But when a user asks for a refund, you get emotional and stop caring. Guess which part of that experience your customer is going to remember?
Entrepreneurs share the incentives they use to make key hires in technological fields.
Never underestimate the importance of good customer service — it could mean the difference between success and failure for your business.
While the benefits might be alluring, startups should be wary of forming alliances with too many large companies, new research finds.
Forget sites like Twitter, Reddit, StumbleUpon and LinkedIn. A new report reveals that Facebook and Pinterest — and maybe even Google+ — are your safest bets.