American Express President Ed Gilligan on the popularity of Small Business Saturday, a shopping holiday designed to get consumers into Main Street stores.
For Robert Talbott, a luxury fashion brand founded in 1950 and based in Monterrey, Calif., the holiday season brings along with cheer the chance to expand their reach outside of the West Coast.
In Ferguson, as the community awaits a grand jury ruling on the Aug. 9 shooting of Michael Brown, small businesses say business has dramatically dwindled.
There’s a new trend sweeping through small business. It’s called "upcycling," and it’s saving the consumers money and helping small businesses gain an edge in the market.
Mere customer satisfaction is now a commodity consumers can get anywhere, and they expect no less. If you want them to remember you and return, you must surprise and delight them.
When you're running a seasonal business, it's often difficult to stretch the profits you made during the height of your sales throughout the rest of the year.
While much of the attention has focused on the nation's largest retailers since Apple Pay launched Oct. 20, many small and medium-size businesses are jumping in, too.
You’ve built a great product and created an awesome website to represent it. You even offer phenomenal support when users need help. But when a user asks for a refund, you get emotional and stop...
Never underestimate the importance of good customer service — it could mean the difference between success and failure for your business.
Younger generations, as they age, always seem to defy the labels slapped on them while they’re just coming into adulthood. As a small business owner, here’s how you can cash in as Gen Y-ers become...